Skills

TRAINING AND CHANGE MANAGEMENT
Developed and delivered hands-on training, workshops, impact assessments, presentations, hands-on support, piloting, and communications. Created eLearning solutions. Developed training material and manuals. Delivered training & Assessment, user acceptance testing, and change management

Development
Training development: prototypes, materials, pilots

Delivery
Training delivery: UAT, scheduling, face to face, online, train the trainer, observation, activities


STRATEGY

Developed Training, Change Management and Communication strategy documentation. Developed and implemented Knowledge Management strategies. Executed requirements analysis, stakeholder analysis, impact assessments, workshops and interviews. Created use cases, role activity diagrams, high-level requirements, object modeling. Executed functional testing, user acceptance testing.

Training Strategy
Training strategy and planning: impact assessments

Training Analysis
Training needs analysis: requirements gathering, workshops


WEB TECHNOLOGIES

Delivered projects across technologies including SAP, Content management, CRM, Web Standards, HTML, Basic PHP, CSS, SQL Database, Search Engine Optimisation, Google Adwords / analytics, iPhone Apps, eBooks, email marketing, MailChimp, Mandrillapp, WordPress, Reward & Recognition systems

eLearning
eLearning development: Articulate, Captivate, Camtasia, Learning Management Systems Moodle & LearnConnect, SCORM Compliance, Visio

Technical
EDRMS, CMS, CRM, web, HTML, CSS, mobile tech, SharePoint, SAP, Office 365, Photoshop, Adobe suite